Returns & Exchange Policy

Returns

Should you wish to exchange/return an item, all items MUST be returned in an unused/unworn condition to the following address:

7 The Station House,
The Weir View,
Kilkenny
R95 AW96

We reserve the right to refuse a refund if the item(s) are returned in a non-saleable condition or are damaged. All items for exchange or refund must be returned within 14 days of purchase. Should you wish to talk to a member of our staff please call 089 2376189 or email info@hockeyexpress.ie

The following cannot be returned or exchanged:

Special offers\on sale items and personalized or bespoke items as well as under garments.

We reserve the right to withhold a percentage of the refund value of the goods if the product or packaging is in such a condition that the product needs to be reduced in price for resale.

Exchanges

If you wish to exchange an item, please return the item to us at the below address together with your contact details and receipt. We will endeavour to get the replacement goods out to you within 7 working days. Please note that there will be an additional delivery charge of €8 for all exchanges.

Refunds

If you wish to return an item for a refund, please return the item to us at the below address together with your contact details and receipt. We will endeavour to process your refund within 3 working days of receiving the goods.

Faulty Items

If a product is repairable, it will be repaired and not replaced. In the majority of such cases, upon receipt of the item(s), we will forward the item(s) to the relevant manufacturer for inspection.

Please note manufactures can quote up to 28 days for repair of goods, but we will keep you informed of its progress. If the item is not something that can be repaired, we will replace it free of charge, or offer a suitable alternative if this is not possible.

Please note, any previous season or ‘special offer’ hockey products returned are unable to be replaced with the current season model. A refund of suitable replacement will be offered instead.

Hockey Stick Returns

We are unable to accept returns of any hockey sticks older than six months. This includes sticks purchased at the end of a season, or if you’ve been injured for a long period of time and not played.

Additionally, please note that any previous season or ‘special off’ hockey sticks returned will not be replaced with the current season’s model. A refund or suitable replacement will be offered instead.

Hockey Stick Breakages and Complaints

Manufacturers will only replace sticks that are obviously faulty and have failed very early in their usage – usually the first few weeks. Wear to the head is feature of modern hockey and manufacturers cannot and will not replace sticks for this reason. Damage inflicted on a stick from clashes with other sticks is not a cause for complaint as it is part of the nature of the game. Manufacturers will NOT replace any stick that is well used, well-worn or shows clear signs of damage having been inflicted on it.

The following are not covered and are not suitable for returning a stick:

Paintwork, chips or scratches, nicks, “invisible cracks”, unravelling grip, cracks in the label, worn stick heel, loose particles inside the composite’s interior, rattles, vibration, or any other result of normal use. These problems will not affect play of the stick.

In the event of loose particles and rattles inside of the stick; this can usually be resolved by removing the end cap of the hockey stick and shaking the particles out.

Reverse Edge Hitting damage

While the FIH (International Hockey Federation) rules allow reverse edge hitting, the warranties from the manufacturers DO NOT cover this type of damage. If you hit the ball with this area of the stick, you do so entirely at your own risk.

We are unable to offer a replacement or refund for damage caused by hitting the ball with either edge of the hockey stick.

Proof of purchase

Customers are advised to retain their till receipt or order confirmation and to present this to us with any complaint in order to establish the exact age of the stick. Some suppliers will request this, or other form of proof of purchase, when a stick is returned under complaint.